> ## Documentation Index
> Fetch the complete documentation index at: https://cofhe-docs.fhenix.zone/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve decryption failures

> Find and address a failed private-balance read.

<div className="flex flex-col md:flex-row gap-8 items-start">
  <div className="w-full md:w-[48%] md:shrink-0 md:sticky md:top-28">
    <Frame>
      <img src="https://mintcdn.com/fhenix/LXXb_6VLIE7pnVUc/wallet/images/decryption-failed.png?fit=max&auto=format&n=LXXb_6VLIE7pnVUc&q=85&s=b289b40f4c3e096edd597f6f0e187fd5" alt="Portfolio with a masked private total, a Decryption Failed banner with a Privacy Center button, and token rows that each show a Decryption failed message" width="393" height="1057" data-path="wallet/images/decryption-failed.png" />
    </Frame>
  </div>

  <div className="w-full md:flex-1 md:min-w-0">
    Find and address a failed private-balance read. To open it, select **Privacy Center** in the Decryption Failed banner.

    ## Screen components

    1. **Masked private value.** Shows that part of the balance could not be displayed.
    2. **Decryption Failed banner.** Distinguishes a failed read from a successful balance display.
    3. **Privacy Center action.** Opens details that help identify the affected request and error.
    4. **Inline token error.** Each affected row shows a Decryption failed message in place of its balance bar, and its percentages appear as asterisks.
    5. **Close control.** Dismisses the notice without resolving the underlying failure.

    ## Steps

    <Steps>
      <Step title="Read the error">
        Open the Privacy Center and read the specific error.
      </Step>

      <Step title="Check the permit and account">
        Check the active permit and the connected account.
      </Step>

      <Step title="Renew or retry">
        Renew the permit if required, or use the retry control for a timed-out request.
      </Step>

      <Step title="Recheck">
        Recheck the balance. If the error persists, record the token, network, error, and time for support.
      </Step>
    </Steps>

    <Note>
      A failed read does not establish that funds were lost or a transfer failed. Check transaction status separately before you repeat a send.
    </Note>
  </div>
</div>


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